Of course claims of world class customer service are easy to make, but for more than seventeen years Aloha Moving has lived up to that standard.
Owner Paul Croonquist, after working as an estimator for other Santa Barbara moving companies, founded Aloha Moving with the idea that he would build a his company on customer referrals.
Today, after nearly twenty years in business, his moving company is truly
“a company built on customer referrals.”
Paul’s success and long term track record of customer satisfaction hasn’t necessarily come easy.
“It takes hard work and dedication,” said Paul. “My mission has never been to build Aloha Moving into Santa Barbara’s largest moving companies.
“My mission has always been to handle every move successfully.”
Here’s the Aloha Moving success formula:
- Accurate moving estimates
- A staff of experienced, well-trained movers
- The correct moving equipment, tools and moving supplies
- Open lines of communication between customers, moving crews, and management
As an experienced owner/operator, Paul is quick to accept that 100% customer satisfaction is not only his goal, but his responsibility.
“Every moving customer has my phone number and can call me if there’s a concern,” said Paul. “There’s no excuse for an unhappy customer.”